 | | Field Service Engineer Job
The purpose of this position is to continuously grow revenue and profits through building service sales volume. Actively and continuously involved in preventive maintenance contracts,...
| ocation: Los Angeles, CA Description:
The purpose of this position is to continuously grow revenue and profits through building service sales volume. Actively and continuously involved in selling preventive maintenance contracts, retrofits, extended warranties, installations, start-up, relocation packages, and general service. Service functions include performing quality installations, startups, troubleshooting, maintenance, construction, repair, modifications, overhauls, retrofits, calibration, inspection and servicing of Thermotron products and like competitor products. Must develop strong relationships with customers by acting in a highly responsive and professional manner to meet customer needs. Senior Service Technicians will have several years of technical background relating to Thermotron products or applicable equivalent background. When fully utilized the individual is responsible to assist the Regional Manager identifies, train and assist expansion personnel to further grow the territory. PRIMARY TASKS AND RESPONSIBILITIES:• Actively sells service work by contacting customers to solicit work. Explaining benefits to Thermotron refrigeration and controller retrofits, preventative maintenance contracts and general service work. Responsible for maintaining utilization rate at a min of the company average.• Develops territory to max capacity/utilization as an individual. Works with the company management to expand territory with additional personnel.• Contacts customers to coordinate the installation, start-up and repair and maintenance of products at the customer’s location. Conducts training programs on the operation and maintenance of Thermotron products. Assigns priorities and schedules work for themselves and others.• Utilizing blueprints and schematics, troubleshoots, repairs and calibrates various operating systems of a refrigeration, electronics, and electrical or electro-mechanical nature.• Establishes maintains and cultivates a positive relationship with customers. Maintains an overview of customer satisfaction and reports potentially sensitive accounts to management.• Operates a variety of hand tools, power tools, and test instruments to perform assigned duties.• Maintains calibration records and follows procedures to have instrument recalibrate when required.• Orders replacement parts and manages inventory supplies of the replacement parts at lowest dollar value possible. Follows procedures to complete periodic inventory counts and returns warranty or excess parts to the home office.• Maintains a strong knowledge of all policies and procedures as they relate to warranty, maintenance and service.• Valid Driver’s License required to drive service vehicles. SECONDARY TASKS AND RESPONSIBILITIES:• Informs regional office and home office of trends in competitor activities within assigned territory.• Maintains vehicle logs, maintenance schedules, reports etc., as required.• Provides assistance and or training to Field Service Technicians in other territories and assists engineers to solve difficult or complex problems.• Performs other functions as required by management.• Maintains and improves knowledge of Thermotron’s products and their applications and operation. Recommends improved method, procedures and practices so as to achieve cost reduction and reduce maintenance intervals.• Prepares routine reports and maintains personal work activity records as required.• Prepares manpower forecast and identifies skills and personnel qualifications for installations.• Identifies warranty and maintenance activity to determine existence of repetitive equipment problems and deficiencies and implements timely corrective action.• Communicates to Management, costs related to maintenance contracts , custom start-ups, retrofits and moves and recommends financial adjustments to pricing for repeat or similar contracts.• Maintains a planned program of self development• Trains and assists new personnel. May schedule work for new personnel. May provide “seed” accounts to get new personnel started. JOB DEMANDS:• Frequent lifting and movement of objects one to 25 pounds and occasional lifting and movement of objects 25 pounds to 80 pounds. May require movement of objects exceeding 100 lbs.• May require climbing ladders with weighted objects up to 100+lbs. (Typical ladder weight limits are 400 pounds)• May operate at a remote service location with general, minimal supervision.• Requires advanced education or training in refrigeration or electronics and several years’ background in a service capacity with Thermotron to become familiar with the majority of product lines.• This work requires moderate physical exertion, including lifting, climbing, bending, and carrying of equipment. • Travel by ground transportation or commercial air to customer’s sites is required.• Job demands are typical of those working independently repairing large commercial refrigeration systems.• Must have a current drivers license without serious convictions and acceptable to Thermotron Insurance carriers.
Education/experience: 2 To 5 Years Company: Thermotron Industries Posted: May 3 on ActiveHire
ocation: Los Angeles, CA Description:
The purpose of this position is to continuously grow revenue and profits through building service sales volume. Actively and continuously involved in selling preventive maintenance contracts, retrofits, extended warranties, installations, start-up, relocation packages, and general service. Service functions include performing quality installations, startups, troubleshooting, maintenance, construction, repair, modifications, overhauls, retrofits, calibration, inspection and servicing of Thermotron products and like competitor products. Must develop strong relationships with customers by acting in a highly responsive and professional manner to meet customer needs. Senior Service Technicians will have several years of technical background relating to Thermotron products or applicable equivalent background. When fully utilized the individual is responsible to assist the Regional Manager identifies, train and assist expansion personnel to further grow the territory. PRIMARY TASKS AND RESPONSIBILITIES:• Actively sells service work by contacting customers to solicit work. Explaining benefits to Thermotron refrigeration and controller retrofits, preventative maintenance contracts and general service work. Responsible for maintaining utilization rate at a min of the company average.• Develops territory to max capacity/utilization as an individual. Works with the company management to expand territory with additional personnel.• Contacts customers to coordinate the installation, start-up and repair and maintenance of products at the customer’s location. Conducts training programs on the operation and maintenance of Thermotron products. Assigns priorities and schedules work for themselves and others.• Utilizing blueprints and schematics, troubleshoots, repairs and calibrates various operating systems of a refrigeration, electronics, and electrical or electro-mechanical nature.• Establishes maintains and cultivates a positive relationship with customers. Maintains an overview of customer satisfaction and reports potentially sensitive accounts to management.• Operates a variety of hand tools, power tools, and test instruments to perform assigned duties.• Maintains calibration records and follows procedures to have instrument recalibrate when required.• Orders replacement parts and manages inventory supplies of the replacement parts at lowest dollar value possible. Follows procedures to complete periodic inventory counts and returns warranty or excess parts to the home office.• Maintains a strong knowledge of all policies and procedures as they relate to warranty, maintenance and service.• Valid Driver’s License required to drive service vehicles. SECONDARY TASKS AND RESPONSIBILITIES:• Informs regional office and home office of trends in competitor activities within assigned territory.• Maintains vehicle logs, maintenance schedules, reports etc., as required.• Provides assistance and or training to Field Service Technicians in other territories and assists engineers to solve difficult or complex problems.• Performs other functions as required by management.• Maintains and improves knowledge of Thermotron’s products and their applications and operation. Recommends improved method, procedures and practices so as to achieve cost reduction and reduce maintenance intervals.• Prepares routine reports and maintains personal work activity records as required.• Prepares manpower forecast and identifies skills and personnel qualifications for installations.• Identifies warranty and maintenance activity to determine existence of repetitive equipment problems and deficiencies and implements timely corrective action.• Communicates to Management, costs related to maintenance contracts , custom start-ups, retrofits and moves and recommends financial adjustments to pricing for repeat or similar contracts.• Maintains a planned program of self development• Trains and assists new personnel. May schedule work for new personnel. May provide “seed” accounts to get new personnel started. JOB DEMANDS:• Frequent lifting and movement of objects one to 25 pounds and occasional lifting and movement of objects 25 pounds to 80 pounds. May require movement of objects exceeding 100 lbs.• May require climbing ladders with weighted objects up to 100+lbs. (Typical ladder weight limits are 400 pounds)• May operate at a remote service location with general, minimal supervision.• Requires advanced education or training in refrigeration or electronics and several years’ background in a service capacity with Thermotron to become familiar with the majority of product lines.• This work requires moderate physical exertion, including lifting, climbing, bending, and carrying of equipment. • Travel by ground transportation or commercial air to customer’s sites is required.• Job demands are typical of those working independently repairing large commercial refrigeration systems.• Must have a current drivers license without serious convictions and acceptable to Thermotron Insurance carriers.
Education/experience: 2 To 5 Years Company: Thermotron Industries |
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