Field Service Technician
Details
Country: USA
Location: Los Angeles CA
Total applied: 40
Location:US-CA-Los Angeles
Base Pay:N/A
Employee Type:Full-Time Employee
Industry:Defense - Aerospace HVAC Industrial
Manages Others:no
Field Service Technician
Thermotron is one of the leading manufacturers and suppliers of Environmental Test Chambers utilizing cascade refrigeration and related electrical and control circuitry. Visit us on the Internet at www.thermotron.com to find out more. We currently have an opening for a Field Service Engineer in our Los Angeles, CA based territory.
Are you ready to...
Be a part of a worldwide organization providing refrigeration, electro-mechanical and electronics support for the products and systems we have manufactured for over 40 years.
Use your HVAC, Refrigeration and electro-mechanical skills to keep your high profile customers' projects on time?
Expand your opportunities for interesting work including: installing, troubleshooting, repairing and system upgrades?
Enjoy a competitive salary and benefits package?
Benefit from the support of a strong field service organization while working independently to service quality-minded customers' needs?
Expand and enhance abilities through our Refrigeration, electro-mechanical and electronics training, applying new skills, and assisting your customers with technical support?
If you answered "YES" then this is the perfect opportunity for you!PURPOSE OF POSITION: Performs installation, maintenance, troubleshooting, modification construction, repair, testing, overhaul, calibration, inspection and servicing of Thermotron products at the customers’ location. Assures product performance; renders technical advice or service on product application, and conducts training and service programs in the operation and maintenance of Thermotron products. PRIMARY TASKS AND RESPONSIBILITIES:
Contacts customers to coordinate the installation, repair, and maintenance of company’s products at the customers’ location. Assigns priorities and schedules work for himself/herself and others.
Utilizing blueprints and schematics; troubleshoots, repairs and calibrates various operating systems of a refrigeration, electronics, electrical or electro-mechanical nature.
Operates a variety of hand tools, power tools and test instrumentation to perform assigned duties. Orders replacement parts and maintains inventory supplies of replacement parts for those products serviced within the assigned geographic territory.
Informs the regional office and the home office of trends and competitor activities within the assigned territory.
Prepares routine reports and maintains personal work activity records as required.
Prepares manpower forecast and identifies skills and man load requirements for installations.
Maintains vehicle logs, maintenance schedules, license renewals, reports, etc., as required.
Monitors warranty and maintenance activity to determine existence of repetitive equipment problems and deficiencies and implements timely corrective action.
Monitors cost related to maintenance contracts and recommends financial adjustments to pricing at time of renewal.
Establishes, maintains, and cultivates a positive relationship with customers.
Monitors and insures a high degree of customer satisfaction related to service provided.
Maintains an overview of customer satisfaction and reports potentially sensitive accounts to management.
Actively proposes and sells Preventative Maintenance Contracts.
Maintains and improves his/her technical knowledge of Company products; their application and operation.
Recommends improved methods, procedures or practices so as to achieve cost reduction and reduce maintenance intervals.
Maintains thorough knowledge of all policies and procedures as they relate to warranty, maintenance and service.
Provides assistance and/or training to Field Service Engineers to help solve extremely difficult or complex problems.
Operates with indirect supervision. With considerable latitude for judgment within Company established guidelines.
Maintains a planned program of self-development.
Performs other functions as required by management.SECONDARY TASKS AND RESPONSIBILITIES:
Maintains a planned program of self-development.
Performs other functions as required by management.
REQUIREMENTS
Electrical, Machine Building, Machine repair, facilities maintenance are also good technical backgrounds for this position. All interested and qualified candidates are encouraged to submit a resume via e-mail to [Click here for email] or by fax 616-393-4796 An Equal Opportunity Employer
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