Thermotron audition with tamera kennedy-- field service training

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The games that people play, reinforce whatever social rules  they are trying to fulfil;  Whatever dream or image they are trying to promote.

 

 

Big John the Tindink early on dramatized the game of deceit at one weasel factory I worked.  In the effort to hide his backstabbing and defrauding his co-workers he would say :

 

 

 

“Old Bob  is as Smart as a Fox.

 

Old Bob the Original “First Ever” National Manager.   You might say he was  ” the Godfather ” of the “I Lied for You ”

Good Old Boy’s  Club in the environmental chamber industry.  So, lets take a look at his Character and the business methods he employed.

 

The nature of the  environmental industry;

The demands and requirements of equipment performance results in:

the product shapes the character of its masters.

The industry really started to take-off and develop in the 1960′s as a result of the space program.  What was being sold were primarily custom made environmental test equipment, and every unit had it own particular personality or problems.  The basic engineering was done on a drafting board, the final engineered product was produced on the production floor, in the their final test dept, with many setbacks and problems.   As late as 1982 the industry was still taking up to a year over its given ship date to get (custom work) equipment operating and shipped to the customer. There was always a push to ship equipment prior to having all the -bugs-out to get that final payment. 

It was then the responsibility of the field service dept. to satisfy the customer needs, and equipment requirements.

 No- news-is-good- news!!!!

What this then did was produce an attitude of getting the customer off their backs.  Get a body-over[service representive] over there  to the customer’s shop so they will shut up!!!

 

ed  [customer concern was "really" about number #9 on the list, the real concern was to get that last payment]

 

So this pressure encouraged the “I Lied For YOU”  Philosophy of management.

Good Old Bob’s business philosophy as told:

 

“I consider it part of your job to do the final sell-off of this equipment;  It doesn’t matter if the equipment works right or not:

 

“Your job is  to convince the customer

it is working correctly!!!!!!

So, of course you’re going to have to lie.

 

The next step in this process  you are supposed to tell the customer anything they want to hear(always agree with them, Yes I understand was popular.).

 

This means ship dates–promise anything because of the long lead time to produce the test equipment the customer will be locked in six months down the road;  even if there is a drop-dead-clause (refuse to accept the order upon delivery) because they won’t have the time to reorder from anyone else.

 

Performance–promise just about anything because it will perform at that specification sometimes “the manufacture just doesn’t know when or how often.”

 

ed. [if it doesn't work correctly 

        get-a-body-over-there.]

 

If the customer wants to verify the test results of the equipment prior to shipment that’s “ok” EXCEPT how about if we just send you a copy of the doctored  test results. [doesn't everybody else do the same thing??.]

 

Well do you get the drift??—everything is set-up for deception.

 

You might say that the client is:

 

“Someone who you get drunk so you can then find out how much money they really have got to spend”.

 

Or insert a straw into the back of their skull and suck until their head caves in!!!!

 

Thus the introduction of the

 

“I–Lied–For–You–Club”.

{The Good-Old-Boys-Club}

 

He typified the management style there;

the rule for management was simple.

 

“It’s OK to lie to a little bit”

if it keeps him or us out of trouble.

It was sometimes an adventure talking to “Old Bob” you see he had this pregnant profile and when he would talk to someone he would preface the conversation with:

 

” Well ya, know I’ve been in this business for twenty-eight years now “

 

[as he would rub his hands up and  down his fat belly]

 

“and the environmental business has been very-very-good-to-me, I’ve seen a lot of things, blah, blah. blah.”

 

Big John and Old Bob were a good “fit”  Big John was also technically incompetent, lazy, and a drunk, and his main snitch(but a “fun” guy to be around).  Observing Big John’s activities it was not surprise that he would sell anyone down the river.  He was always running behind everyone’s back.

 

ed [perhaps the ease of the environmental chamber business attracts the thugs]

 

I honestly don’t think that “all people” are bad  – Like sheep, they  will pretend or  believe anything two sources tell them and all the vague inuendo’s.  Whatever the “group think” is that’s what is best to believe,and say.

ed.{I’m not cynical just experienced}

 

But as the shifty little pathological liar and klepto thief said after he helped plot to defraud and set-up four secretaries and two salesman and other co-workers.

 

“people are fools to try to live an honest life because every one will walk all over them”

 

 Further more it doesn’t matter what he does to anyone it’s ok to lie, cheat, steal, etc,-etc..etc…!!

 

so long as they get away with it…

 

 

His classic was ” you are supposed to tell anyone anything they want to hear and it doesn’t matter if it’s true or not you just tell it to them anyway” He was one of the biggest thefts. He used to practice lying on a daily basis, developing stories that might cover his actions. If all else failed he would say ;

 

“Well I lied for you”

(or I’ll lie for you),

or  who’s gona know?

 

ed. [he was a company pet, and had the mgr wound around his little finger.]

 

D- the Trip stated that:

 

“they” like people like him.”

Keep in mind he was stealing everything that he could get his hands on, defrading his co-workers, and the customers were always complaining.  But he told management anything they wanted to hear (of course).

 

He was fired from the next company, “they couldn’t figure out why they hired him in the first place!” 

a bad organizational fit there!